Ride-hailing SupportRole-aware intake for passengers and captains, with human caseworkKaiian/Waslini ride-hailing customer support — role-aware AI intake + mediated human casework.What this pack turns on

Records & CRM — Keeps the records the business runs on — customers, cases, whatever the domain needs — as typed data your team can see and search in the console.

Casework & human handoff — Escalates to a real person when a conversation needs one — queues, routing rules, SLA timers, and their decision relayed back to the customer in the bot’s own voice.

Automation & reactions — Does work on a schedule or in reaction to something changing, with nobody clicking a button.

Role-based access — Decides who on your team can see and change what.

Customer journeys — Tracks where each customer has got to in their lifecycle, and what moved them along.

Voice-note intake — Inbound voice notes are transcribed before the agent reads them, so a customer can just talk.

Slash commands — Short typed shortcuts customers can use mid-conversation.

Localised copy — Speaks your customers’ language — including what it says when something goes wrong.

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