One AI Agent. Every door your customers use.
WhatsApp, your website, inside your own app, and a printed link. The same AI Agent answers everywhere, with the same records and the same history.
Where your customers already are.
The official WhatsApp Business Platform, through CEQUENS. Your number, your verified business name.
- Buttons, lists, carousels, forms and location pins
- Voice notes and photos understood
- Templates to reach a customer after the 24-hour window
- Click-to-WhatsApp ads land straight in the AI Agent
Meta bills WhatsApp messages.
Meta sets a fee per delivered message, by country and category — templates, and replies beyond a monthly free allowance. Your website and in-app chat carry no Meta fee.
A chat widget in your colours.
The same AI Agent on your site, in Arabic and English.
- Signed-in visitors are recognised, so account questions need no extra check
- Continue on web: a one-time link moves a WhatsApp chat into the browser as the same conversation
- No Meta fee per message
Long answers, on a big screen.
Browsing a catalog or reading a document is easier in the browser. The customer taps a link and the conversation carries on there.
Put the AI Agent inside your app.
Your app users get the same AI Agent as your WhatsApp customers — without leaving your app. When a reply arrives and they’re not looking, your server gets an alert and sends them a push.
- The chat knows who the user is — your server signs the session
- The same AI Agent, records and history as WhatsApp and web
- No Meta fee per message
New reply: your account is open. Tap to see your next steps.
The user opens the chat
Your server signs who the user is and returns a chat link. Your app shows it on a chat screen.
A reply goes unseen
If the AI Agent or your team answers and the user doesn’t see it within seconds, octwin.ai sends your server a signed alert.
Your server sends the push
Through FCM or APNs, as you already do. A tap opens the chat, with the missed messages waiting.
The app never holds them.
Your app tells us when the chat is on screen, so users aren’t pushed for what they’ve read.
One server and four app samples, each with the lifecycle rule done right.
The chat takes your colours and sits on your own screen.
A chat you can print.
A hosted chat page with its own link. Put it in an ad or an SMS, or turn it into a QR code for a receipt, a shelf or a car window.
One scan starts the chat.
No app to install, no number to save.
You can speak first, too.
Campaigns Early access
Offers and news to customers who opted in, with reports on what they did next.
Send API
Your own systems send WhatsApp templates from the AI Agent’s number — reminders, statuses, results.
Click-to-WhatsApp ads
An ad opens the chat, and the AI Agent knows which ad brought the customer.
Which door for what.
| Channel | Best for | Knows who the customer is | Meta fee |
|---|---|---|---|
| Everyone — the default | Yes, by phone number | Per message, set by Meta | |
| Website | Visitors on your site; long answers | When your site signs them in | None |
| In-app chat | Your app’s users | Yes, signed by your server | None |
| Link & QR | Ads, SMS, print, walk-ins | No — anonymous | None |
Already have an app? Your AI Agent can live in it.
We’ll show the same AI Agent on WhatsApp and inside a sample app, side by side.