It listens, reads, asks — then does the work.
An AI Agent that understands your customers the way they really write and speak, works inside your rules and systems, and knows when to hand over to a person.
Four jobs in every conversation.
Understands
Free text in Arabic and English — standard Arabic and the customer’s own dialect, Gulf, Egyptian or Levantine. Voice notes, photos and documents — a prescription, a meter reading, an ID, a damaged car.
Asks
It asks only what it needs, with buttons, lists, carousels and short forms. A tap is answered by the flow itself, with no AI — faster, and free of AI usage.
Acts
It uses tools you give it: book a slot, build a cart, send a payment link, look up an order, file a lead in your CRM, open a case.
Hands over
Anything it should not decide — an account question, a clinical question, a refund outside your rules — goes to a person on your team with the whole chat so far.
Powerful, and on a short lead.
The AI Agent is only as free as you make it.
Your answers only
It answers from content you approved and systems you connected — not from the open internet.
Your tools only
It can do only what its tools allow. A write to your system follows the rules you set.
A person when it matters
You decide which topics always go to your team.
Every word kept
Each conversation, tool call and hand-over is visible to your team in the console.
Messages it understands today.
Voice notes and photos, from the use-case library. See all
Asked often.
Which languages does it speak?
Arabic and English. It understands standard Arabic and the dialects customers write and speak — Gulf, Egyptian, Levantine — including voice notes, and replies in the customer’s language.
Will it make things up?
It answers from the content you approve and the systems you connect. When it doesn’t know, it says so or hands over to your team.
Can I run without AI?
Yes. Team mode sends every chat to your people, and menus and buttons still work. A front desk with no AI at all — Smart Agent — is coming.
Do I need developers to set it up?
No code is deployed on your side. Connections to your systems are configuration, and Tavi can draft the AI Agent for you.
Hear it understand your customers.
Send us a voice note your team got last week. We’ll show the AI Agent handle it.