Confirm the order. Answer “where is it?”. Sell again.
Cash-on-delivery confirmation, order tracking, returns and re-orders — in the chat, in Arabic or English.
The conversations that repeat all day.
Pick a message to see the chat the AI Agent runs.
Talk to a live e-commerce & delivery AI Agent.
A real AI Agent from our marketplace, running now with a sample business. The chat opens right here.
Storefront
Catalogue, cart and checkout on WhatsApp, with Meta commerce sync
Oud Atelier
A perfume boutique in chat — quiz, carousel, cart and checkout
Shawarma Express
Menu, basket, checkout and live tracking — with an automatic nudge
Demo AI Agents use sample businesses and data.
Where each business starts.
Marketplaces
Cash on delivery is still common across the region, and every order that was never confirmed is a wasted trip. Octwin confirms orders and answers “where is my order?” in the chat.
- Cash-on-delivery confirmation
- Where is my order?
- Returns and refunds
- Seller support
Electronics, furniture & home retail
High-value purchases, often on instalments. Shoppers want advice, a monthly amount they can afford, and a date for delivery and installation.
- Product finder with instalment options
- Delivery and installation booking
- Warranty and after-sales ticket
- In-house instalment reminders
Grocery & quick commerce
Orders are small and frequent, and the same basket comes back every week. Octwin makes the re-order a two-tap chat and handles substitutions and “where is my order?”.
- Re-order in two taps
- Out-of-stock substitution
- Where is my order, and delivery issues
- Subscription changes
Food delivery apps
Support peaks at meal times, and most contacts are the same few: late order, missing item, refund. Riders are a second, large support crowd, and they send voice notes.
- Late or wrong order, solved in the chat
- Rider support line
- Restaurant partner requests
B2B ordering for small shops
Corner shops already order on WhatsApp, often by voice note. Octwin turns that into a priced order in the system, with the shop’s credit and delivery day.
- Shop orders by voice note
- Shop credit and due payments
- Offers to opted-in shops
The parts these use cases need.
All on one platform. See the platform
See e-commerce & delivery use cases on your own data.
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