Product, branch and ATM answers وين أقرب صراف آلي لي؟ “Where is the nearest ATM to me?” Banks Card and loan lead capture أرغب في استخراج بطاقة ائتمانية، ما المطلوب؟ “I want a credit card. What do I need?” Banks Dues reminder that answers back بسدد القسط يوم الخميس “I will pay the instalment on Thursday.” Banks Digital onboarding help التطبيق لا يقبل صورة الهوية “The app will not accept my ID photo.” Banks Instalment reminder that ends in a payment أقدر أدفع يوم ١٠ بدال ٥؟ “Can I pay on the 10th instead of the 5th?” Consumer finance, BNPL & micro-lending Application follow-up and missing documents أرسلت كشف الراتب، ما الذي تبقّى؟ “I sent the salary statement. What is left?” Consumer finance, BNPL & micro-lending Limit, balance and where to shop كم الحد حقي الحين؟ “What is my limit now?” Consumer finance, BNPL & micro-lending Merchant support desk لم تصل تسوية الأمس حتى الآن “Yesterday’s settlement has not arrived yet.” Payments & wallets Merchant onboarding أبي أفعّل الدفع الإلكتروني لمحلي، وش أرسل لكم؟ “I want to accept online payments in my shop. What do I send?” Payments & wallets Paid but not received دفعت الفاتورة وخُصم المبلغ من حسابي، لكنها ما زالت غير مدفوعة “I paid the bill and the money left my account, but it still shows unpaid.” Payments & wallets Cash-on-delivery confirmation عدّل العنوان لو سمحت “Change the address.” Marketplaces Where is my order? أين طلبي؟ مضى عليه أربعة أيام “Where is my order? It has been four days.” Marketplaces Returns and refunds المقاس طلع صغير، أبي أرجّعه “The size is too small. I want to return it.” Marketplaces Seller support متى تُحوَّل أرباح مبيعات هذا الأسبوع؟ “When will this week’s sales be paid out?” Marketplaces Product finder with instalment options أبي ثلاجة ١٨ قدم، ميزانيتي ٤ آلاف، بالتقسيط “I want an 18-foot fridge, budget 4,000, on instalments.” Electronics, furniture & home retail Delivery and installation booking هل يمكن أن يكون التركيب صباح السبت؟ “Can the installation be on Saturday morning?” Electronics, furniture & home retail Warranty and after-sales ticket الشاشة فيها خط من أمس “The screen has had a line on it since yesterday.” Electronics, furniture & home retail In-house instalment reminders سأدفع هذا القسط في الفرع “I will pay this instalment at the branch.” Electronics, furniture & home retail Re-order in two taps نفس طلب الأسبوع اللي طاف “Same as last week’s order.” Grocery & quick commerce Out-of-stock substitution أرسلوا البديل “Send the replacement.” Grocery & quick commerce Where is my order, and delivery issues ناقص كيس الخبز من الطلب “The bag of bread is missing from my order.” Grocery & quick commerce Subscription changes أوقفوا اشتراك الحليب أسبوعين، فأنا مسافر “Pause my milk subscription for two weeks. I am travelling.” Grocery & quick commerce Late or wrong order, solved in the chat الطلب متأخر ساعة “My order is an hour late.” Food delivery apps Rider support line ينقص أجر هذا الأسبوع ٢٠٠ ريال “This week’s pay is 200 riyals short.” Food delivery apps Restaurant partner requests أبي أعدّل أسعار المنيو “I want to update my menu prices.” Food delivery apps Shop orders by voice note أحتاج ٣ كراتين زيت و٥ أكياس سكر “I need 3 cartons of oil and 5 sacks of sugar.” B2B ordering for small shops Shop credit and due payments بسدد الآجل يوم الأحد “I will settle the credit on Sunday.” B2B ordering for small shops Offers to opted-in shops أرسل لي ١٠ من هذا العرض “Send me 10 of this offer.” B2B ordering for small shops Pre-admission and surgery preparation عمليتي يوم الاثنين، وش أجيب معي؟ “My operation is on Monday. What should I bring?” Hospitals & hospital groups After-visit survey and medical report أحتاج التقرير الطبي “I need my medical report.” Hospitals & hospital groups Home-visit booking أبي سحب دم في البيت بكرة الصبح “I want a home blood draw tomorrow morning.” Diagnostic labs Results ready, PDF in the chat أرسلوا النتيجة “Send the result.” Diagnostic labs Test prices and preparation questions تحليل صورة الدم الكاملة بكم؟ ولازم أكون صايم؟ “How much is a full blood count? Do I need to fast?” Diagnostic labs Repeat-test reminders احجزوا لي موعدًا “Book it for me.” Diagnostic labs Scan booking with preparation الدكتور كاتب لي رنين على الركبة “The doctor wrote an MRI of the knee.” Radiology centres Report ready هل صدر تقرير الأشعة؟ “Is my scan report out?” Radiology centres Order from a prescription photo هذي الوصفة، توصيل للعليا “This prescription, delivered to Al Olaya.” Pharmacy chains Monthly refill reminder نعم، جهّزوه “Yes, prepare it.” Pharmacy chains Over-the-counter and beauty shop عندكم واقي شمس للبشرة الدهنية؟ “Do you have sunscreen for oily skin?” Pharmacy chains 24/7 lead qualification from ads بكم تبدأ الشقق في المشروع الجديد؟ وعلى كم سنة التقسيط؟ “What do apartments in the new project start at? Instalments over how many years?” Real-estate developers Site-visit booking أقدر أزور الموقع يوم الجمعة؟ “Can I visit the site on Friday?” Real-estate developers Launch-day expression of interest أرغب في حجز أولوية في الإطلاق الجديد “I want a priority booking in the new launch.” Real-estate developers Buyer updates and instalment statements أبي كشف حساب الأقساط “I want my instalment statement.” Real-estate developers Approval request and status هذه وصفة الطبيب وبطاقة التأمين “Here is the doctor’s prescription and my insurance card.” Medical insurance Network finder وين أقرب مختبر في الشبكة بالبرشاء؟ “The nearest lab in my network in Al Barsha?” Medical insurance Coverage and benefits questions هل العلاج الطبيعي مشمول في باقتي؟ “Is physiotherapy covered in my plan?” Medical insurance Reimbursement claim دفعت كشفية برّا الشبكة، أبي أسترد المبلغ “I paid for a visit outside the network. I want a refund.” Medical insurance Renewal reminder and quote جدّدوا بنفس البيانات “Renew with the same details.” Motor & general insurance First notice of loss with photos صار لي حادث بسيط على طريق الملك فهد “I had a small accident on King Fahd Road.” Motor & general insurance Claim status إلى أين وصلت مطالبتي؟ “Where is my claim now?” Motor & general insurance Motor quote lead سيارة موديل ٢٠٢٤ قيمتها ١٢٠ ألف، كم التأمين؟ “A 2024 car worth 120,000. How much is the insurance?” Motor & general insurance Admissions questions and lead capture حصلت على ٨٧٪ في الثانوية العامة، هل يمكنني دراسة الهندسة؟ “I scored 87% in secondary school. Can I study engineering?” Private universities Campus tour and test booking أبي أحجز زيارة للجامعة مع أبوي “I want to book a campus visit with my father.” Private universities Application status and missing documents ما الأوراق الناقصة في ملفي؟ “What is missing from my papers?” Private universities Student services متى اختبار الميدترم؟ “When is the midterm exam?” Private universities Delivery day: confirm, move or redirect غيّروا الموعد من فضلكم “Change the time.” Couriers & last mile Where is my shipment? الشحنة لها ٣ أيام في المستودع “The parcel has been in the warehouse for three days.” Couriers & last mile Merchant support and pickups أريد استلام شحنة من محلي غدًا “I want a pickup from my shop tomorrow.” Couriers & last mile Points balance and rewards كم نقطة عندي؟ “How many points do I have?” Retail groups & hypermarkets Weekly offers to opted-in shoppers هل هذا العرض متوفر في فرع النخيل؟ “Is this offer available at the Al Nakheel branch?” Retail groups & hypermarkets Store and app-order service الكاشير حاسبني غلط “The cashier charged me the wrong amount.” Retail groups & hypermarkets Service line and complaints أرغب في تقديم شكوى “I want to file a complaint.” Public health services