When a person should answer, a person does.
Your team picks up where the AI Agent stopped, with the whole conversation in front of them. Complaints, claims and approvals become cases with an owner and a deadline.
One place for the work behind the chats.
Live chat
Chats routed to the right team, inside working hours. Templates to reach a customer after the 24-hour window, ratings, and dictation for faster replies.
Work inbox
Chats, cases and tasks in one list, so nobody works from three screens.
Casework
Complaints, claims and approvals with stages, an owner and a deadline. The customer is kept informed at each step.
Tasks
Pickups, call-backs and housekeeping jobs for a team, opened by the AI Agent or a rule.
Surveys & ratings
A one-tap rating after a chat or a visit. A low score opens a case automatically.
AI help for agents Early access
Reply drafts in the customer’s language, and Copilot to find a record and prepare a change — nothing changes until the person approves.
No customer repeats themselves.
What your team sees the moment a chat arrives.
The whole chat
Every message, voice note and photo — and what the AI Agent already did.
The customer’s record
Who they are, their past orders, bookings and cases.
Why it came to you
The topic, the rule that sent it, and any deadline.
A way back
When the person is done, the AI Agent can carry on with the next step.
Give your team the context, not the queue.
See the hand-over from AI Agent to person on one of your own cases.